Network Engineer - CCNP - London, City

North Starr are seeking a Network Engineer to work for our prestigious MSP based in London\ City. They are an established yet growing organisation who provide telecom and cloud based solutions to a client base across a number of different sectors. This role provides the successful candidate a great opportunity to expand their technical knowledge within a customer facing role.

As a member of the Network Engineering team the role is to provide:

• Quality 2nd/3rd line troubleshooting expertise taking ownership acting as the escalation for server and networking issues
• Providing structure and direction to fault resolution to others in the team when required
• Carry out routine preventative maintenance procedures for customer and core systems and network elements to ensure network health as set out in our policies and guidelines
• Provide technical input and advice with planned works on the operational network, ensuring they are carried out in a controlled, timely manner with minimum service downtime and that all NOC resources are prepared and informed.
• Liaising with customers on ongoing issues to clearly define steps for resolution
• Liaise with internal teams and external partners to highlight and resolve operational issues and improve services
• Provide technical input and produce RFO reports
• Provide technical root cause analysis and trend analysis to identify any re-occurring themes to reduce repetition of support incident and proactively prevent future incidents occurring.
• Escalate technical issues to the CSM and/or CTO as needed.
• Maintain a thorough knowledge of the procedures, products and services offered by the client
• Provide technical training and coaching where appropriate and create and maintain associated documentation, technical guides and publications for the team.
• To attend weekly meetings and progress any resulting actions as required and facilitate communication of issues discussed at meetings with the wider team
• To undertake and manage the delivery of specific projects and tasks within the infrastructure environment

The ideal candidate must have :

• A minimum of 3 years work experience within a support environment ideally from a service provider / Telecoms provider background
• CCNP minimum
• A methodical and systematic approach with an eye for detail to identifying issues, proposing possible solutions through to satisfactory conclusion
• Enjoys solving problems and can adapt to new technologies quickly
• A professional and helpful attitude towards customer issues
• excellent communication skills (both written and verbal)
• Technically proficiency with requirements outlined below (Technical Skill Requirements)
• Strong self-management skills to organise own tasks and prioritise and be confident multitasking.
• The ability and willingness to cover out of normal business hours ( to cover the scheduled out of hours on call rota)

Please send your CV ASAP for immediate review.