Customer Success Team Leader- Cloud Optimization, Cloud, SaaS, Cost Optimization

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Customer Success Team Leader- Cloud Optimization, Cloud, SaaS, Cost Optimization

12/14/2022 -San Mateo -$180000

Customer Success Team Leader- Cloud Optimization, Cloud, SaaS, Cost Optimization
Location: San Mateo hybrid (2 days a week in office)
Salary: $180,000 + shares

My client is a hyper-growth start-up who are changing the way businesses manage their cloud infrastructure. They provide a SaaS platform to manage Cloud Optimization, their dynamic cloud-based platform saves businesses millions of dollars and ensures to adapt the cloud infrastructure to the business needs.

They have recently been through Series B funding and have raised $75mil. The last 2 years they have scaled tremendously and have customers eg. Monday.com, Heap & Armis and are quickly coming to go to go platform to solve enterprise businesses cloud expenditure and maintain perfect app performance.

The role:

They are looking for their first Customer Success Team Leader in San Mateo. This individual will be responsible for building out the customer success team from scratch, acting as a player manager and leading from the front.

Requirements:
  • Have a strong background in Customer Success within a SaaS or Cloud Vendor
  • Be an expert in all things Customer Success from onboarding, training, relationship management, retention & upsell
  • At least 2+ years in a management position and have a passion for people management, mentoring & people development
  • Be technically minded and able to train customers on the platform
  • Able to collaborate with product to give customer feedback on potential product development and new features

What is in it for you?
  • Have the ability to come in and build your own world-class team from the ground up
  • Work with a Rocketship in the Cloud space who are in hyper-growth mode
  • Lucrative share options

Please get in touch- erin.mace@thenorthstarr.com

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